COMPLAINT LODGMENT

At PKIC, we welcome your suggestions and feedback, as we aim to achieve excellence through highest standards of customer services.

If you have any complaints call us at our Contact Centre helpline on 111-611-611 and ask for the Compliance department.

WE ARE HERE TO HELP

  • Write to us and drop your complaint/suggestions in the Complaint Box available at our Head Office.
  • Mail us at: Finance & Trade Centre, 4th Floor, Block – C, Shahrah-e-Faisal, Karachi – 74400 (Pakistan)
  • Email us at: complaints@pkic.com
  • Fax us at: (9221) 35630939, (9221) 35630940

Please provide the following in your communication

  • Company Name
  • Mailing Address & Telephone No. and e-mail
  • Name and designation of the complainant
  • Issue / Complain
  • Supporting Documents

Complaint Lodgment Process

Tentative Turn Around Time (TAT) for handling complaints is within 7 working days and maximum 15 working days. Where complaint requires detailed investigation, final reply is sent within a period not exceeding 30 working days.